— Refunds

Refunds

Refund eligibility is set by each event organizer when they publish their event. Every Klix event uses one of three policies, shown at checkout before you pay:

Standard — full refund if cancelled. Buyers are refunded in full if you cancel or reschedule the event.

Credit only. If the event is cancelled, buyers receive event credit instead of a cash refund.

No refunds — all sales final. No refunds are issued, even if the event is cancelled.

To request a refund on an order, open your account and use the Refund action next to the ticket, or use the refund section on your receipt page. If your order qualifies for an automatic refund it’s issued right away; otherwise we open a support request with your order details and follow up by email. Not signed in yet? Sign in with the email you used at checkout.

Questions? Email support@klixlive.com.